How 70 separate people in 70 separate offices all did the same thing.

How did 70 separate people, in 70 separate offices, across 70 separate encounters, ALL arrive at the same conclusion: "Do nothing"?
If we think of the programme as code running inside each official's mind, it looks like this:
// The programme running in 70 officials
IF complainant = unusual appearance THEN apply extra scrutiny
IF complaint = complex THEN pass to next department
IF complainant = persistent THEN label as "difficult"
IF label = "confabulation" THEN dismiss all testimony
IF case = embarrassing to institution THEN close file
// Result: 70 officials. ONE programme. ZERO examined it.
Jung said a SOCIETY can have a Shadow, not just an individual. Here is the Shadow of child protection services:
The Collective Shadow of British child protection services is: "We protect the children we can SEE. We ignore the children whose advocates we can DISMISS."
No official examined their programme. No official asked: "Why am I dismissing this case?" They just ran the code. The same code. All 70 of them. Automatically.
This is what makes social engineering more dangerous than individual malice. You do not need 70 evil people. You need ONE unexamined programme installed in 70 ordinary ones.
When you grow up, you will work in systems - schools, hospitals, offices. And you will be given programmes to run. "This is how we do things." "That is the procedure." "Just follow the process."
Every time you hear "this is how we do things," ask: why? Who designed this process? Does it help people - or does it protect the system?