Chapter 3 of 5

The 70 Officials Running One Programme

How 70 separate people in 70 separate offices all did the same thing.

Breaking the puppet strings of the programme

The Question That Should Terrify Everyone

How did 70 separate people, in 70 separate offices, across 70 separate encounters, ALL arrive at the same conclusion: "Do nothing"?

The Four Possible Explanations

All 70 were evil
Very low
Most were probably ordinary people
All 70 were lazy
Low
Some were, but not all
All 70 were corrupt
Low
Corruption requires effort; this was effortless
All 70 were running the SAME PROGRAMME
HIGH
Social engineering explains 70 identical responses

The Hidden Programme

If we think of the programme as code running inside each official's mind, it looks like this:

// The programme running in 70 officials

IF complainant = unusual appearance THEN apply extra scrutiny

IF complaint = complex THEN pass to next department

IF complainant = persistent THEN label as "difficult"

IF label = "confabulation" THEN dismiss all testimony

IF case = embarrassing to institution THEN close file

// Result: 70 officials. ONE programme. ZERO examined it.

Jung's Collective Shadow Applied

Jung said a SOCIETY can have a Shadow, not just an individual. Here is the Shadow of child protection services:

Conscious Belief: "We protect all children equally"
Shadow Belief: "Some children are less visible than others"
Conscious Belief: "Racism is wrong"
Shadow Belief: "Anti-Asian racism is tolerable"
Conscious Belief: "Officials serve the public"
Shadow Belief: "Officials serve the system"
Conscious Belief: "Everyone deserves a voice"
Shadow Belief: "Some voices are more convenient than others"
Conscious Belief: "We learn from mistakes"
Shadow Belief: "We bury mistakes and promote the buriers"

V0 Jedi Jung's Lesson

The Collective Shadow of British child protection services is: "We protect the children we can SEE. We ignore the children whose advocates we can DISMISS."

No official examined their programme. No official asked: "Why am I dismissing this case?" They just ran the code. The same code. All 70 of them. Automatically.

This is what makes social engineering more dangerous than individual malice. You do not need 70 evil people. You need ONE unexamined programme installed in 70 ordinary ones.

For You, Young Reader

When you grow up, you will work in systems - schools, hospitals, offices. And you will be given programmes to run. "This is how we do things." "That is the procedure." "Just follow the process."

Every time you hear "this is how we do things," ask: why? Who designed this process? Does it help people - or does it protect the system?